Policies
Shipping Information
Processing Time
Orders are processed within 2-4 business days. You will receive a confirmation email with tracking information once your order ships.
Delivery Estimates
Canada & USA10–20 business days
International14–28 business days
Delivery estimates begin from the date of shipment, not the date of purchase.
Shipping Rates
Orders over $35 CADFree shipping
Orders under $35 CAD$4.99 CAD flat rate
Order Tracking
Once shipped, track your order at 17track.net using the tracking number provided in your shipment email. Tracking updates may take 48–72 hours to appear after the number is issued.
Questions?
Contact us at hello@velourcloud.com.