Legal
Privacy Policy
Last updated: January 2026
Information We Collect
When you place an order or sign up to our email list, we collect personal information including your name, email address, shipping address, and payment details. We also collect analytics data related to how you interact with our website (pages visited, browser type, device type) to help us improve your experience.
How We Use Your Information
We use your information to process and fulfill your orders, communicate with you about your purchases, and send you marketing emails if you have opted in. We use analytics data to understand how customers find and use our site so we can improve it.
Data Sharing
We do not sell your personal data to third parties. We share information only with service providers necessary to operate our business — including payment processors (Stripe, Shopify) and shipping partners — and only to the extent required to provide those services.
Email Communications
If you sign up to our email list, you consent to receiving marketing communications from Velour Cloud. You may unsubscribe at any time by clicking the unsubscribe link in any email we send, or by contacting us at hello@velourcloud.com.
Your Rights (GDPR & PIPEDA)
Depending on your location, you may have the right to access, correct, or delete the personal data we hold about you. To exercise these rights, contact us at hello@velourcloud.com. For residents of the EU/EEA, these rights are guaranteed under GDPR. For residents of Canada, these rights are guaranteed under PIPEDA.
Security
Our website uses SSL (Secure Sockets Layer) encryption to protect your personal and payment information during transmission. Payment processing is handled by PCI-compliant third-party providers.
Contact
For privacy-related questions, contact us at hello@velourcloud.com.